Shipping Rates & Policies

Logistics provider compensation rules

In case your package goes missing or gets damaged, we are here to help you file a claim for reimbursement with the shipping companies.

1. The compensation regulations for parcel loss and damage, which are outlined in the service agreement or displayed on the logistics provider’s website, govern the compensation standards for Yendis Ventures’s logistics services.

2. In the event that your parcel is confirmed as missing or damaged, please take note.

3. A gentle reminder regarding parcel damage and partial loss:

1) Fragile products are not eligible for compensation.
2) Freight charges are non-refundable.
3) It is necessary to provide evidence that the damage was caused by the improper transportation of the logistics provider, as this may affect the process of claiming compensation.

4. We kindly request that you carefully review the following compensation rules. Should you have any inquiries, please do not hesitate to contact our customer service team.

When submitting a parcel query and compensation request to logistics providers, you must provide the following:

1. Confirmation from the foreign logistics provider that the parcel is lost, undelivered, or cannot be located, along with proof from the recipient and local courier.

2. Confirmation from the recipient that the parcel was not delivered, including details such as parcel number, waybill number, recipient’s name and address.

3. Screenshots of order information, product details, quantity, amount, or proof of online transaction for the product. For claims with DHL, include a commercial invoice and letter of claim.

4. Any additional query forms, claim forms, waybills, payment vouchers, or other documentation requested by the logistics provider.

Please note that the processing timeframe for parcels begins from the dispatch date, and the new compensation regulations will be effective from 6 August, 2020 (Beijing Time) for parcels dispatched after that date.

Disclaimer

1. Caused by Force Majeure (except insured parcel) (parcel loss or damage mentioned above);

2. Items confiscated by the competent authority or dealt with in accordance with the relevant regulations due to delivery in violation of the provisions on prohibited or restricted articles ;

3.The parcel is intact without any traces of disassembly and its weight is not reduced during delivery, while the inner parts are missing or damaged;

4. The parcel has been signed off;

5. Loss or delay of the parcel due to the customer’s fault or the cause of the item itself;

6. There is no query or claim for compensation within 7 days after the parcel has been signed off or 45 days after it has been shipped (click here for the details of validity of the application for after-sales service);

7. The international parcel is seized, confiscated or destroyed by the country of destination in accordance with its domestic laws and regulations.

Prohibited items

Prohibited items for delivery

1. Items prohibited by national laws and regulations from circulation or delivery;

2. Explosives, inflammables, corrosives, radioactives and toxics;

3. Reactionary newspapers, books or obscene items;

4. Various currencies;

5. Items impairing public health;

6. Perishables;

7. Living animals (except bees, silkworms and leeches whose packaging can ensure the safety of delivery and staff);

8. Items with improper packaging that may endanger personal safety, pollute or damage other shipping equipment;

9. Other items not suitable for delivery.

Items prohibited by postal practice

1. The nature of the item or its packaging is suspected of hurting the postal personnel or defacing the shipment or postal equipment;

2. Items with sharp edges such as metal buttons for sealing, which may hinder shipment processing;

3. All kinds of firearms, ammunition, explosives, inflammables, corrosives, radioactive elements and containers, strong poisons, narcotic drugs, biochemical products and infectious substances;

4. All kinds of publications, propaganda materials and printed materials that endanger social security and stability and are obscene;

5. All kinds of items that endanger public health;

6. Documents or items prohibited from entering or circulating by the other party;

7. In addition to the above general regulations, the relevant regulations of the customs department shall also be followed.

1. The nature of the item or its package is suspected of hurting the postal personnel or defacing the shipment or postal equipment;

2. Items with sharp edges such as metal buttons for sealing, which may hinder shipment processing;

3. Inflammables, explosives or other dangerous items. However, if the filing institution uses special methods to package the perishable biological materials sent to each other, and the relevant competent department issues the transportation certificate, it shall not be subject to this restriction;

4. Living animals, but bees, silkworms, leeches, parasites sent to each other by the filing agencies or insects for the elimination of pests are not subject to this restriction;

5. Radioactives;

6. Opium, morphine and other narcotic substances. However, this restriction shall not apply to items that have been approved by the relevant competent authorities and issued transport vouchers or documents prepared by judicial organs or judicial police agencies for the purpose of litigation evidence, and are sent to each other as insured or declared parcels, or used as insured parcels for medical or scientific research, but are approved to be sent to the bureau;

7. Documents or items with obscenity that impair decency. However, this restriction shall not apply to registered letters or parcels sent to each other for the purpose of evidence in litigation as evidenced in writing by judicial organs or judicial police organs;

8. Documents or items prohibited from entering the place of destination;

9. Documents or items prohibited from being sold and manufactured by relevant competent authorities in Taiwan. However, However, this restriction shall not apply to registered letters or parcels sent to each other for the purpose of evidence in litigation as evidenced in writing by judicial organs or judicial police organs;

10. Lotteries and leaflets related to lotteries. However, this restriction shall not apply to registered letters or parcels sent to each other for the purpose of evidence in litigation as evidenced in writing by judicial organs or judicial police organs;

11. Contraband under other laws and regulations.

Check our return and refund policy